Telephonist Jobs 

The role of a telephonist is to provide a support to their department and to contribute to the smooth day-to-day operation of the office.

Telephonist jobs will require to answer all telephone calls quickly and professionally and will ensure that all calls are transferred correctly and successfully and all messages are taken and passed on accurately.

The job of the telephonist, where possible, will be to assist callers with any enquiries and or information requested in the absence of the requested member of staff, but will also be required to ensure that only relevant calls are passed to managers and that no telesales calls are transferred whenever necessary.

On occasion, a telephonist's job may be also assist in various general administration duties including such duties as answering the door, welcoming visitors to the office, scheduling appointments, photocopying, faxing, taking dictation and composing and typing all routine correspondence. They may also, on occasion, be required to oversee the management and distribution of all incoming and outgoing mail.  A telephonist is required to have excellent communication and organisational skills coupled with confidence and sound experience of using a PC and must be able to work on their own initiative, be polite, professional and represent their employer.